As many people have lamented, the battery is soldered into all Fitbit models, so if the battery wears out, the Fitbit is useless. However, as of this week, it no longer holds a charge (been using it daily for 14 months). I did end up buying another Charge HR, without any change to the software or dongle, it activated just fine. The Charge 2 was a complete waste of my money. The most frequent installation filenames for the software are: Fitbit Connect.exe, FitbitConnect. Insert a spudger into the gap on the top edge of your. ![]() That was 18 months ago and nothing has happened yet. This free software is a product of Fitbit Inc. Follow same steps on Mac or PC, but download Fitbit app for Windows or Fitbit Connect for Mac first. I was also told my problem was "elevated" and I would be contacted by someone from a higher tier of support. After several software updates, I was told the problem was known and it would be fixed soon. ![]() Any attempt to activate the Charge 2 caused the Fitbit application to crash. I chose the latter option after checking with Fitbit support that it would work with Windows 7 and the HR dongle. Since it was under warranty, I was given the option of getting a replacement or getting half off a Charge 2. My Fitbit HR (which comes with the dongle you need for Windows 7) died after 8 months. Windows XP Windows 7 Windows 8.1 Early versions of Windows 10 (that is, versions prior to 1607). 'Download and use the Fitbit app on your phone to sync your device.' The Fitbit Connect desktop software lets you transfer music from your computer to the wearable if you have a supporting watch. Each file type has a slighty different installation procedure to follow.įor more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type.Be careful about newer Fitbit models and Windows 7. Download the official Fitbit app from the Windows Store if you haven't already. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. In most cases, you will need to reboot your computer in order for the driver update to take effect. Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.Ĭlick the Update Driver button and follow the instructions. How to Install a driver from Device Manager Download and log in to the Fitbit app Download or update the Fitbit app. In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button In the Windows Store interface, click the free button. Select Download from the Windows Store from the drop-down menu. In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager Start your Windows 11 or 10 computer or laptop. In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose "All Apps" -> swipe or scroll right and choose "Control Panel" (under Windows System section) -> Hardware and Sound -> Device Manager In Windows 11, Windows 10 & Windows 8.1, right-click the Start menu and select Device Manager In Windows, use a built-in utility called Device Manager, which allows you to see all of the devices recognized by your system, and the drivers associated with them. Once you have downloaded your new driver, you'll need to install it. Most major device manufacturers update their drivers regularly. To find the newest driver, you may need to visit the Fitbit website. It is a software utility which automatically finds and downloads the right driver. Tech Tip: If you are having trouble deciding which is the right driver, try the Fitbit Driver Update Utility. In the results, choose the best match for your PC and operating system. ![]() Enter Fitbit Connect into the search box above and then submit. If the driver listed is not the right version or operating system, search our driver archive for the correct version. After you complete your download, move on to Step 2. To get the Connect driver, click the green download button above. ![]() How to Update Connect Device Drivers Quickly & Easily Step 1 - Download Your Driver My Fitbit HR (which comes with the dongle you need for Windows 7) died after 8 months.
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